Storage Made Easy FAQ

Common questions

What exactly does Storage Made Easy do?
Storage Made Easy Provide an on-cloud and self-hosted Cloud File Server Fabric that can be used by individuals or teams and that unifies information from different file stores and SaaS services to make them easier to access, search, and manage. Over 50 different file clouds and services are supported and unlike other vendors no files need to be moved, copied or replaced to provide this service.

For businesses the Cloud File Server acts as an enabler for IT to 'take back control of data compliance challenges presented by Cloud Services, as well as those more broadly presented by e-compliance., privacy, consumer protection, Intellectual Property, and content governance.

The Cloud File Server is available as a SaaS Service, as a hybrid on-premise solution, and as an on-site Cloud Control Enterprise File Share and Sync (EFSS) solution for Enterprise and Service Providers and can be used solely or combined with on-site storage solutions. It natively supports Mac,Linux and Windows with Cloud Drives and Synchronization Tools and natively supports iOS, Android, BlackBerry and Windows Phone mobile devices.
What is stored on the Storage Made Easy Servers?
Storage Made Easy stores meta-information about files ie. filename, date uploaded, created, modified etc. If files are upload directly the a Cloud Provider via Storage Made Easy access clients then additional information can be stored, such as the GEO location at the time of upload and where the file is stored. Files continue to reside on the original file hosting provider unless the Storage Made Easy S3 service is being used in which case Storage Made Easy is hosting files directly on the Amazon S3 service. See here for our full privacy policy.
What is the difference between the US and EU Servers?
The EU and US Servers have the same functionality but are accessed using different URL's:

http://storagemadeeasy.com http://eu.storagemadeeasy.com
No data is shared between the two servers, and users of one cannot login to the other to access their data. This is to protect against cross border data regulations. Users from Europe should use the EU Server rather than the US Server, although US users are also welcome to use this.

If you are an existing user that has a US account, you can register for a free account on the EU server and if you have bought specific packages then contact us and we can assign them to the your Account on the EU Server. Setting up your Clouds again should be straight forward as Storage Made Easy does not store any files from these Clouds.

If you are a business customer who is currently using the Storage Made Easy S3 hosting and wish to use the European Servers then please contact us.
How do I reset my password?
You can reset your password here for the US Servers and here for the EU servers.
How do I turn on HTTPS?
For free Accounts HTTPS is always used when you login to the website and also whenever connection to any mapped clouds and submitting information on sign up. Personal and Business Accounts can turn on HTTPS for the entire session for all web pages. Free users can also purchase HTTP as a feature from "Cloud Add In's" after Web login.

All access clients have a HTTPS option to encrypt traffic between Storage Made Easy and the access client.
What about Security?
There are many layers to security. Firstly the Storage Made Easy SaaS platform is monitored daily by Mcafee Secure to check for potential security flaws, SQL injection vulnerabilities etc. You will see the date in the footer of the site when the site was last audited.

Login to the Storage Made Easy site for personal, business and free users always uses SSL. Similarly for free, personal and business users, any connections to Clouds where authentication details are passed are always made over SSL.. Personal and business users can also choose to run the whole site in HTTPS secure mode, and indeed choose to force this as the default for all users.

If a Cloud Provider supports OAuth, which is a mechanism to connect to your Cloud Provider without revealing password details, then we use this. For passwords of Cloud Providers that don't use OAuth, if you choose to store these (and you can choose to re-authenticate these on a per session basis) then we store such passwords encrypted in a database. The key to un-encrypt is stored on a key server and we do this when we need to on a per session basis.

The Storage Made Easy username and password used for authentication is encrypted using SHA-256 (SHA-2) with a salt for extra security.

User login is required in order to obtain a token for a session, which allows a user to access a specific Storage Made Easy resource without using a username and password each time. Once the token has been obtained, the user uses the token, that offers access to a Storage Made Easy resource, for up to 1 hour (it times out if there are no user interactions or is removed if the user logs out). This mechanism of authentication be complimented or replaced with other authentication systems, such as Active Directory which is available by default for Cloud File Server business users, when using our service.

Our staff have no way to access your password as it is stored encrypted. There is a means to access meta-data in the logs and DataBase related to an account if a user requests help with a problem, but even so this still requires an Administrator to authorise access, and it still does not grant any access to any encrypted passwords. This is only ever used if users request us to look at a problem or issue with their account.

A user can also choose to encrypt any files uploaded directly using Storage Made Easy access clients using managed 256 bit AES encryption. This means that users need to provide the private key for the files and Storage Made Easy does not store it anywhere. If a user forgets the key, he/she will not be able to un-encrypt the file.

Storage Made Easy logs the IP address of users who have successfully authenticated and displays the previous IP address that the user logged in from on each login. This can also be accessed from the user's DashBoard. Cloud File Server Business users also have the means to audit all file events to a log and filter, download and analyse these. Also SME features the ability for Cloud File Server business administrators to turn off access to individual devices or desktop access clients for any user.

Lastly the whole Appliance / service can be run and managed on-premise behind the corporate firewall for complete control. For further details on security please see the security section on our Wiki.

A security white paper can be downloaded here from further information.
What about PRISM and Data Snooping?
Storage Made Easy is a UK LTD company, Vehera Ltd, (as of August 2013). SME is in two locations, the United Stated and Europe. The SME United States Servers would be subject to the US Patriot Act as they are hosted on US soil, and we would only share information if a federal or state warrant was issued. The SME EU servers are hosted in Europe (Amsterdam and UK) and would not be subject to the Patriot Act.

Two other things you should note:

1. The SME SaaS service features public / private key encryption of remote data where Storage Made Easy do not retain the key. This means you can encrypt data held on remote cloud and need to access that data through the SME service and use the key only you know.

2. SME offer a totally on-premise version of the service to use with local data which again features public / private key encryption.
What happens when Storage Made Easy Syncs with my Cloud Storage?
Storage Made Easy does a meta-sync. What this means is that it discovers information about your files such as filename, filesize, datestamp of file etc. We store this information in your account and use it to display the file list in all the clients and tools that you can use with our service. Your files don't move anywhere, they stay exactly where they are.
How can I delete my Storage Made Easy Account?
You should log into the web and navigate to your Cloud DashBoard and from here you will be able to delete your account (left hand side of the DashBoard). Deleted Accounts will go into a queue and will normally be deleted within 30 days. Within this time period you can come back to use and ask us to re-activate your account if you find there is some data there you need to be able to get back or use..
How do I copy or move files from the web?
You can copy files by simply clicking on a file or shift-clicking a selection of files in the web. Now hover your mouse over the files and you will see it change to a hand. Left click the mouse and you can drag these files to another folder or even cloud provider either in the left or right file manager pane and let go of the mouse left button. They will now be copied.

If there are a lot of files they will be copied in the background and you will not be able to interact with the files until this process is done.

Move is exactly the same except you hold down shift on the keyboard prior to letting go of the left mouse button. You will see the message change to 'move' rather than 'copy'.
How do I change or rename a cloud provider in my file tree?
Simply login to the web, right click the root of the cloud provider node you wish to change in the file tree, and choose 'rename' to assign a new name. Note that you may need to logout of any desktop or web clients and log back in to see the change take affect on the clients.
What size files can I upload?
This depends on which provider you are using. Amazon S3 supports file sizes that are up to 5GB. If you are using GMail or another email provider then individual file sizes can be limited. For example GMail is file sizes have to be under 10 MB. Microsoft OneDrive has a file size limit of 100MB over the API. Apple's iCloud has a 1GB file size limit. Box.net has a file size limit of 25MB for the free account and 1GB for paid accounts. You should check with your Cloud Provider to verify the latest upload size supported over their API..
If I delete a file by mistake can I get it back?
Yes, if you look in your Trash bin from the File Manager you will see that the file is available until you empty the trash. This means that is not actually deleted from the underlying provider until Trash is emptied. Note that it is possible for you to turn the Trash option off and if you do this then the file is immediately deleted.
Are you intending to support any other cloud vendors?
Yes, in the future we intend to provide support for Nirvanix, and others.
What are Public Files?
Public Files are files that you have designated to be public and can therefore by found by anyone. You have special url in which you can share files that are made public with anyone. This url takes the form of /users/your username. These files can also be shared as an RSS feed, or through a WordPress blog, and even as an iPhone Application. Public files can also be searched from the Windows Tools by other users. You can combine Public file sharing with password protection if you wish.
What are Private Files?
Private Files are files that you can share via special url. You control who the url is given to and the url is created using an algorithm that used certain elements of randomness so that it cannot be predicted. You can also choose to set an expiry time on how long the url will be available for the file to be downloaded. If you are using the business Cloud File Server you can choose to turn of private link generation and sharing entirely.
What does t.b.d. mean? It is displayed instead of file size?
t.b.d. means "to be determined". There may be an issue obtaining the size of a file from a remote cloud provider on the initial meta sync. This can be if the cloud provider does not give the size or does not know the size. For example if documents are stored as converted in Google Drive, Google Drive does not give the file size of such documents as the file is essentially exported on download and only then is the file size known. Once the file is download once via SME then the file size is known and the file size is updated.
How secure are my files. Can I take any additional precautions?
The short answer is that whenever you upload any file on to any service it cannot be guaranteed 100% secure even though the real danger of anyone accessing it is minimal. This applies to any service, email, cloud storage etc.

Remember that Storage Made Easy does not store your files, a Cloud Provider does this on their infrastructure. We provide you the ability to have additional security features for your files, even if your cloud provider does not provide them. We enable you to encrypt any file as it is uploaded with a key that only you know.

Should anyone every get access to this file, they would need to know your key before they can access the content. If you forget the key however, even you will not be able to open the file as it is not stored anywhere on Storage Made Easy, so be careful!
I'm a business user and I'm concerned about legislation for the documents I upload
Legislation of data can be of concern to business users if they are using Cloud Storage to user their data. There are three aspects to this, where your data is stored and what country you were in when you stored the data, and also where you reside.

Nearly all Cloud Providers do not tell you where they store your data although Amazon enables you to request an 'EU' bucket if you want data stored to reside in the EU (you can request an EU bucket for your own Amazon S3 account in the Storage Made Easy Cloud Provider settings).

Storage Made Easy is also able to provide extra information for all data that has been uploaded for any cloud provider using our service since 13th January 2010. Information is recorded for each file uploaded that lists not only the IP address, but also the city, country and latitude and longitude of where were you when uploaded the file. We are able to do this by integrating with a GEO location service. We also record similar information for the destination of your file at the point of upload.

For further details on HIPPA and other compliance aspect please see the Governance and Compliance section on our Wiki.
What are Business Workspace Groups?
You can think of a business group as workspaces where you can share content with colleagues and friends. Whenever you add new files to a business group, they get shared to all the members of the group members automatically. There is no need for you to share each file again to a set of email addresses. If a new member joins your work team just add him/her to your business group and he/she can see all the files that are there.

You are able to set different permissions for each of the members in your workspace which enables them just to view files or to be able collaborate and upload files You can also share folders as well as files with your business group.For more information please refer to the Business Group Workspaces section of our Wiki.
My folder names are not showing correctly if I use a "/" in the folder name
You cannot use the character in "/" (Slash) in a folder. If you are using an external service in which you use this convention then you should change it. Due to the fact we enable files to be accessible as native drives on Linux, Mac and Windows the use of the slash character is not permitted as this is the convention for delineating a directory.
How can I edit my documents?
Storage Made Easy integrates with the Zoho Docs service to enable you to edit office type Documents and excel type spreadsheets. Powerpoint type files can also be viewed.

If you are logged into your Google Docs / Drive account and open a file with the Google Viewer functionality then you will also see that you have the ability to save this file in Google Docs.
Are there any bandwidth limitations? How much data can I upload?
There is a bandwidth limitation of 5GB per month for free users and there is no bandwidth limit for SME Personal Cloud or Business Cloud users. We do however operate a fair usage policy in which we reserve the right to assess users whose use of bandwidth is detrimental to the service, and if necessary limit it.
What are Workflow Rules?
Workflow rules are special types of rules that you can set on files, folders or the entire file tree. You can choose to add details about the file(s) that you want to monitor and to which part of the file this applies to i.e. the filename, extension or description. Whenever any new files or changes to files are made that invoke the rule, you will be notified.

For example if you choose to monitor all files that have the extension .doc, when a new doc files is uploaded to a folder you will be notified. Alternatively you could be monitoring any file title that has the word 'scan' in its title. Again as soon as anything is uploaded in this folder (or sub-folders) that has the word 'scan' then you will be notified.

If you work in teams and want to be notified when others amend files or upload new files then you should find this functionality useful.
What is the Cloud Migration Assistant?
The unique Cloud Migrations Assistant enables you to copy files from one Cloud storage service to another. For example if you wanted to copy your box.net files to Amazon S3 or your iCloud files to Microsoft OneDrive, or to import your Evernote data then the cloud exchange would let you do this.
Can I upload my data using my cloud provider tools or other client tools?
Yes, it is possible to upload files directly to your chosen storage provider outside of the Storage Made Easy Gateway, just as it is possible to delete files. To ensure the view of your data is kept up-to-date within Storage Made Easy you can choose to 'refresh your files view' from the sidebar for your primary cloud provider or simply turn 'real-time' on.
What is Cloud Sync?
'Cloud Sync' is the term we use at Storage Made Easy to refer to what happens when you refresh your files view with the Storage Made Easy Gateway. What actually occurs is information about your files, which are held at your storage provider, are made available to Storage Made Easy so you can see any new files or folders you have added direct.

This information is stored within Storage Made Easy in a meta-repository. For example, if you have 10 files in your cloud storage provider, and you add another two files directly through the website of the storage provider (or another external tool), your cloud storage provider would actually have 12 files and Storage Made Easy would only show 10 files. This is why it is needed to refresh your view if you work with files that you have added outside of the Storage Made Easy Gateway.
What if my storage cloud is not available? Can I still access my files?
Being able to backup to the Cloud is hugely beneficial until the day that you wish to access your files and, for whatever reason, your storage cloud provider is unavailable. As Storage Made Easy functions as a gateway to your provider, if your Provider is down, we are unable to access it.

What you can do, if you sign up to one our paid Lifetime Cloud or business Cloud File Server accounts, is to setup cloud sync so that your files are backed up to another storage cloud. If your Primary Storage Cloud is unavailable we will access your files from your backup storage cloud giving you the peace of mind that your files will always be available should you need them.
I get a token not found error when using the Storage Made Easy Windows Tools
This normally occurs if the application cannot connect to the internet and this normally happens for two reasons.

1. No Internet connection
2. Firewall or Spyware blocker blocking the connection.

Have you changed anything or added a firewall or spyware blocker? if so you'll need to add Storage Made Easy to the exclusions.
Can I stream my Music?
You can but you need the download/resume stream add-on to be enabled. You can purchase this from "Purchase Cloud Add On's" after logon to the website.

In the Browser Storage Made Easy integrates with Windows Media Player so if you want to play a track that is stored on any of the clouds mapped to your account, then you can.

You can also do this using the Windows tooling which enables you to play any MP3 file, and also Flash movie files.

Also using the Windows tooling you can create Cloud Playlists in the WinAmp format to play Music that you store in the Cloud.

Note that all music must be legally owned by yourself and cannot be shared with other users. We will have no option but terminate accounts that breach this ruling.
What is CloudDav
CloudDav is a WebDav layer that we overlay above any cloud that our gateway supports even if the underlying clouds do not natively support WebDav. You can purchase CloudDav from the "Cloud Apps" section of the sidebar and once installed you can access the service using https://webdav.storagemadeeasy.com and using your normal Storage Made Easy authentication.
What is the difference between the File Manager and the Lite File Manager on the website?
The Web File Manager uses Ajax and JavaScript to load information into a tree file manager not unlike what you are used to seeing on Windows. It also has richer features such as the ability to drag and drop multiple files for upload. The File Manager can load information for about 3,000 files into a browser. If you have more than this you will need to filter your view or you can always use the Web Lite File Manager.

For many of our business clients sometimes their browsers are locked down so they cannot use such features so the Lite File Manager is an alternative File Manager that is built around HTML which works very quick and has slightly less rich features but should work even if certain browser features are disabled.
I'm using the Web File Manager (not the lite File Manager ) but it just says loading?
We often release enhancements to the Web File Manager. If you see 'loading' for a long time, you may need to empty your browser cache and reload the page to get the latest version of the File Manager.
I deleted my files in Storage Made Easy but I still see them on my Storage Cloud - how come?
Your Files are not deleted on your underlying storage cloud until you empty the Trash. This is a security measure to ensure you did not accidentally delete your files and then want them back. Once you empty the Trash, the files are deleted on the storage cloud where they are stored. Be aware that when you do this there will be no way for us to recover your files.
How do I change the default cloud provider?
To change the default cloud provider from the web, you must login and the click the "My Account" link in the sidebar. Then navigate to the 'Providers' tab, find the provider you wish to make the default, and click 'settings' and from the screen that appears. Now select to use this provider as 'the default'.

You can also navigate to 'My DashBoard' and click on the purple 'def' next to the provider that you now want to make the default.

You can also do this from any of the mobile clients by going to the Cloud Providers' menu and choosing the provider you wish to be the default.
How do I add a cloud provider?
If you have registered for a free package you may first need to purchase the ability to add an additional cloud provider. You can do this from 'purchase cloud add-ons' on the sidebar from the website after login.

Once your Cloud Providers has spare cloud providers to add, from the web, you click on the 'My Account' link after login, and select the 'Providers' tab. From here you can choose to add a new cloud provider and configure it.

You can also add Cloud Providers direct from the iPhone / iPad. Just go the Cloud Providers screen and choose to add a new Cloud Provider.
How do I delete a cloud provider?
To delete a cloud Provider you can:

From the web: Navigate to 'My DashBoard' from the right sidebar after login. Click on the 'settings' link of the Cloud Provider you wish to remove. Click the 'remove provider' link. This will remove all meta information and the Cloud that is mapped to your account. Note that you cannot remove a primary provider so you should set another Cloud as the Primary before attempting to remove.

From iOS: Navigate to 'Cloud Providers' from the main menu and swipe to delete.

From Windows: Navigate to Cloud Provider from the Windows DashBoard, highlight the Cloud Provider to be removed and click the remove button.
I click on a file to download it and I get a 'file not found' error?
This can occur for two reasons. One is that the upload was interrupted on completion and the file appears in the cache but was not uploaded.

The second is that the file was deleted from the underlying cloud direct and the cache has not been refreshed.

You should always ensure you have backup of any cloud files using our desktop to cloud solutions, and also ensure for maximum availability of your files that you use our cloud to cloud backup technology (paid accounts only)
If I click on a file in Internet Explorer I am unable to download it, but I can from other clients or other browsers?
This is a bug that can affect different versions of Internet Explorer

If you do have this issue please see this article from Microsoft that if implemented will resolve the problem
Can I decrypt the files I upload to my Cloud through the Storage Made Easy gateway without access to Storage Made Easy?
Storage Made Easy enables users to choose a private key to encrypt files on upload to their underlying cloud and does not store this key on the platform.

Storage Made Easy uses AES-256 encryption using the Rijndael cipher, with Cipher Block Chaining (CBC) where the block size is 16 bytes, to do this.

You can use any AES-256 decryption tool that supports the Rijndael cipher with 16 byte blocksizes. Storage Made Easy also provides a file decryption tool that is available for Mac, Windows and Linux and can be downloaded from here
Can I use my own file server with Storage Made Easy?
Yes you can do this in two different ways:

1. Use your own FTP Server: Storage Made Easy enables you to use your own FTP Server as a means of storing files which means the space is only limited by the amount of storage you have, and you can also access these files wherever you are in the world. If you want to ensure these files are backed up, you can use Cloud Sync to set a sync task to back these files up to another public storage cloud.

2. Use your own WebDav Server: WebDAV can be viewed as a network filesystem suitable for the Internet. It is an open, IETF proposed standard and there are many guides on how to setup your own WebDav server on the Internet. As with the FTP solution you are limited only by the storage capacity you have and can again access your files from anywhere in the world and are able to user Cloud Sync to ensure they are backed up to a public cloud.

Also don't forget that with both solutions you can choose to encrypt files as an extra layer of security.
I signed up for the Personal or Business Plan. Where can I download the Apps?
Simply login to your Account from the web and on the right sidebar click "Cloud Apps". This link will take you to the SME App Store where you can download the relevant Apps for your Account.
What is 'Lifetime' or 'one-time' business pricing?
'Lifetime' or 'one-time' pricing refers to a one time price payment for the service, any space allocated and product software.

It is available for SME personal cloud accounts or hosted business / team accounts in which companies wish to take advantage of a single payment for their user base rather than monthly recurring payment. The only additional payment for a lifetime account is a recurring yearly maintenance and support cost that occurs from year 2.

Support enables access to SME support and Maintenance enables access to future product versions.

For Personal Account this is 20% of the initial purchase in year 2 and then year 3 etc.

For business team customers this is also 20% of the initial costs paid..

The algorithm used to calculate this yearly pricing for business team users is simply:

No users * $5 (monthly Price) * 12 (industry average customer churn)

This results in companies who use the service for longer than 12 months effectively using it for free thereafter other than the one time recurring annual 20% payment for support & maintenance.

For more detailed examples and further information please see this blog post on Lifetime Pricing.
How do I receive an invoice for my payment?
Login to the SME Website, navigate to your DashBoard (right sidebar) and there is a section on the left, "My Payments" which has invoices for your payments.
What are the limitations of the integrated Zoho Web Office Editing
The SME hosted service has no API limitations but for enterprise users using their own integrated version of Zoho office with an API key the API limitations are outlined here.

The general functional limitations of the integrated Zoho web office suite can be found at this link.

Cloud Storage Providers questions

Amazon S3 Amazon S3

Can I use my own S3 Account?
Yes, you can with the free option as well as the paid plan options, and also using the self-hosted enterprise version which also support Amazon Fedramp.
I want to enable multiple users to use one Amazon Account. Can I do this using your service?
Yes, you can exactly do this. You can use the SME SaaS team package as well as the self-hosted enterprise solution. Multiple users can be supported from one Amazon S3 account, using permissions define by SME. It can also be used with IAM Profiles.
I want to chargeback my users bandwidth and storage usage from a single Amazon S3 account. Can I do this?
Yes, you easily do this as you have access to the statistics for user bandwidth and storage usage. We also expose this in our API should you want to automate the chargeback process with internal systems.
I added my Amazon S3 files from Jungle Disk but they show weird numbers and letters as the filenames?
Jungle Disk can store the filenames in an internal format that they use for their service. What you are seeing is how Jungle Disk actually stored your files on te Amazon S3. For clarification SME stores your files with the file names you assign. They are not transposed.
I receive the following error "please resend this request to the specified endpoint" when working with a file
That warning (Please re-send request to the specified temporary endpoint...) is received directly from Amazon S3.

From the Amazon dev forum the reason for this is given: "When a bucket is created, it takes a while (usually no more than 30 minutes) for the DNS entry to be created.
Does Storage Made Easy support Amazon S3 versioning ?
Storage Made Easy does not implicitly support S3 versioning, but even if you enable S3 versioning, this will not effect SME.
How do I rename an Amazon S3 bucket?
Amazon provide no facility to rename buckets. See here for direct Amazon information.

Storage Made Easy enables the creation of a unique bucket name when adding an Amazon S3 provider, or alternatively enables existing buckets to be used.

Managing buckets using SME after adding a provider can be done directly from the S3 settings page accessible from the SME DashBoard after web login.

Gmail GMail

The GMail connector is deprecated
Please note that as of 1st January 2017 the GMail connector is deprecated. This means you an still use it but it will not received bugfixes and will not be available in a future (yet to be defined) release, although users who already have this mapped to their SaaS hosted account will continue to be able to use it.
How am I able to use GMail as a storage cloud?
Storage Made Easy has used the IMAP and POP 3 protocols and created a layer above these to enable us to treat GMail as it if were a normal file store. Ultimately your emails end up as file attachments on GMail and you the subject line is the name of your file making searching for your files via the normal GMail client very easy.
How large can my files be?
GMail is supposed to be able to store files as large as 20MB but we find that 10MB is the safest files size to work against
I receive a security access error from Google
Storage Made Easy needs to be able to access your account to refresh your cloud view within Storage Made Easy and also to post files. This access is done using the authentication you provided over HTTPS. If you receive a notification from Google you will know it is the Storage Made Easy system by the IP address which will be 209.188.12.218.

Update: We now support Oauth authentication for GMail so if you receive this message you should remove your GMail account provider and then re-add it. You will be asked to delegate access rather than entering your username and password direct.
What if I want to share files larger than this?
You can upgrade your account to our lifetime cloud package which as well as enabling you to mix and match any number of cloud storage providers and treat the storage as one virtual pool, enables you to split larger files when saving to email so that a 50 MB file for example becomes 5 file attachments if you choose to set the chunk size to 10MB.

Google Docs Google Docs / Google Drive

Does Storage Made Easy work with Google Docs converted files?
Yes, Storage Made Easy works with both converted and unconverted files in Google Docs. You can set how you want your files to be handled by Google Docs within the Google Docs Provider Settings which you can access from My Account->Providers->Google Docs Settings. You can choose to turn convert on or off for files that are uploaded to Google Docs through Storage Made Easy
My file sizes have a zero size when I look in Storage Made Easy at my Google Docs, why is this?
When Storage Made Easy first does a file information sync with Google Docs we are unable to get the file sizes as Google does not provide this through their API, so they are marked as zero. Subsequently when you download or interact with the files via Storage Made Easy the file size is marked correctly. This does not affect desktop to Google Sync as the datestamp is used for the desktop to Google Docs sychronization.
I don't see my Google Drawings after I sync
Google does not currently support the synchronisation of Google Drawings in their API. When they do then this will also be supported by Storage Made Easy.
Does Storage Made Easy support Google Docs 2 step verification, SAML or OpenID?
Yes, for Google Docs and Google Drive accounts that have this setup we support Google's OAuth2 delegated account access mechanism and you will be asked the key phrase when you setup the account.
My docx and xlsx files are not editable in Google
Previously this was the case as Google Did not convert files back to .docx and .xlsx files so we did not convert them to Google's internal format even when convert was set to 'on'. Google changed their API so now this is supported and such files should be fully editable if you have set them to be converted on upload from your Google Provider settings within SME (accessible from your DashBoard).

RackSpace CloudFiles RackSpace Cloud Files

What is RackSpace Cloud Files
RackSpace Cloud Files is an alternative to Amazon S3 for on-demand scalable cheap cloud commercial storage. You can find more about Cloud Files here

OneDrive Microsoft OneDrive

How much Storage does Microsoft OneDrive provide
Microsoft OneDrive provides up to 7 GB of Cloud Storage. You need to register for, or have an existing, OneDrive account to use the service with Storage Made Easy.
Can I access My Live Mesh 2011 files through OneDrive?
No, the Live Mesh service has closed.
What is the largest file size I can upload?
The largest individual file size that OneDrive API supports is 100MB. If you are uploading direct to OneDrive without using the API (direct through the OneDrive site) the limit is now 10GB.
I see that my file sizes are zero why is this?
OneDrive does not provide the file size when we do an initial sync. Everytime you download a file via Storage Made Easy the filesize will be updated correctly, and every file you upload via the Storage Made Easy gateway, the filesize will be recorded correctly.
I can't authenticate and I am sure my password is correct
If you are having this problem when first connecting please validate your password direct with OneDrive. If you have previously added the OneDrive API provider It may be that your password has been changed or the delegation token expired. For this latter case then login to the SME Website and navigate to your DashBoard and click on the OneDrive settings and update your password.
What if I want to share / upload files larger than 100 MB?
You can upgrade your account to our lifetime cloud package which as well as enabling you to mix and match any number of cloud storage providers and treat the storage as one virtual pool, enables you to split larger files when saving to email so that a 250 MB file for example becomes 3 files if you choose to set the chunk size to 100MB.
I have a OneDrive Account from GoDaddy but it does not work correctly ?
Yes, SME supports custom authentication
I have a OneDrive Account from GoDaddy but it does not work correctly ?
Yes, SME supports custom authentication
What are the OneDrive restrictions ?
Microsoft lists One Drive restrictions here.

iDisk/MobileMe Apple iCloud

Does SME support iCloud two factor authentication or App specific passwords?
As SME shows all the files that are on iCloud it is not possible to support two factor authentication or App specific passwords.
Maximum iCloud filename length
Please note that iCloud filenames must be shorter than 67 characters otherwise the file will be rejected on upload
Will this enable me to use iCloud on Windows Computers?
Yes, You will be able to use our Windows tooling, virtual drive, etc to manage and work with your iCloud account on Windows, and also use the account with our other access points, such as the Blackberry, Linux etc.

WebDav WebDav

Is there a public WebDav Server I can use for storage?
Actually many commercial storage clouds support WebDav. These include Box.net, iCLoud, ADrive, Humyo, FilesAnywhere and more.

Mydrive.ch is a fully WebDav compliant storage cloud and has 2GB of free storage and has also been tested with Storage Made Easy. The WebDav url is https://webdav.mydrive.ch.

Alternatively you could event host your own using the Apache mod_dav module.
What is the correct way to map iCloud WebDav server
host: http://webdav.icloud.com

Username: Your username

Password: Your password

Home path: in the format of /username
Is the service suitable for large file transfers over WebDav?
The answer depends on where the WebDav Server is hosted. If this is a commercial WebDav Server then the answer could be 'yes' but using a home server with WebDav is not an optimum solution for large file transfers when using our SaaS Service, although it's perfectly acceptable for normal file sizes in the 10's of MB's rather many hundred's of MB's or GB's.

From a locality perspective for optimum speed, the Cloud Appliance and WebDav Server should be co-located for such a local use case. If you have this use case you should consider our Cloud Appliance.
I want to use my own WebDav Storage with your Apps and Clients. Can I do that?
Yes, we offer OEM and white label options for our Cloud Appliance for all our Apps and clients or just a subset. The end result is that you would be able to use our Cloud Appliance branded to your business with Apps and tools also branded to your business.
What is the correct way to map MyDisk.se WebDav server
host: https://mydisk.se

Username: Your username

Password: Your password

Home path: in the format of /demo/

Box.net Box

Do you have a linux client for the Box service.
Yes our Linux client can be used with the Box service as can any of our other clients Apps and Tools..

FTP FTP-as-a-Cloud

Am I able to use FTP accounts that I get with Webmail or web hosting with Storage Made Easy
Yes, you should be able to use any FTP account with Storage Made Easy as long as you know the authentication details. We have had some issues with Routers using NAT in front of some FTP Servers but have successfully resolved them on a case by case basis. Any users using the FTP-as-a-Cloud service who are having problems can contact us direct to work with them.

Email-as-a-Cloud

The Email-as-a-Cloud connector is deprecated
Please note that as of 1st January 2017 the Email-as-a-Cloud connector is deprecated. This means you an still use it but it will not received bugfixes and will not be available in a future (yet to be defined) release, although users who already have this mapped to their SaaS hosted account will continue to be able to use it.
Can I use any email service as a Storage Cloud?
The email service that you use must have either POP3 or IMAP enabled. Please mote that attachment sizes supported for files vary between email services.
Which email services do you know that work?
We have personally successfully used the service with GMail, GMail Apps, Yahoo Mail, Inbox.com and Microsoft Exchange email servers, but any POP3 or IMAP enabled email server should work.

SharePoint SharePoint

Does Storage Made Easy work with all SharePoint installations?
It should work with SharePoint Apps that are publicly accessible and also hosted SharePoint Apps, as well as Office365. You will need to contact us to arrange a trial to check.
Are there any limitations?
If there are SharePoint URL re-directs then we do not currently support this.

DropBox DropBox

I'm trying to upload a very large file (over 500MB) but it fails. Why is this?
The DropBox API only support file uploads up to 300MB. If you wish to upload a file larger than this you should consider using the Storage Made Easy Chunking / file splitting options.
Can I encrypt my files that I upload to DropBox via Storage Made Easy?
Yes you can choose to encrypt your files. We use AES 256 bit public/private key encryption and only you will know the private key. We don't store it.

Google Sites Google Sites

I see from the web or get a response that saying a folder is read only when I try and upload files to it
The root of your Google Sites folder is read only. Google does not allow you to upload any files or create folders in this directory.
Can I FTP files to/from Google Sites?
Yes, if you purchase the Cloud FTP feature you can FTP to/from Google Sites or any of the other Cloud Providers you have mapped to your account.

Office 365 Office 365

I can't seem to add my hosted Office(365) 2013 Provider
SME only supports native Microsoft Office365 hosting ie. not from resellers. If you have a problem adding your provider then please log a support case.

OpenStack OpenStack

Can I co-locate SME with my OpenStack installation?
Yes, you can run the SME Appliance direct on your own premise or infrastructure. Please contact us if you wish to trial the Appliance and please see here for how to deploy the SME Appliance on OpenStack Glance.
Is there a way for me to host on OpenStack, Amazon EC2 or Linode
Yes, we offer these options. Please contact us if you wish to find out more about these options.

Office 365 Office 365

I can't seem to add my hosted Office(365) 2013 Provider
SME only supports native Microsoft Office365 hosting ie. not from resellers. If you have a problem adding your provider then please log a support case.

Ceph Ceph

Does the SME Ceph implementation work with RADOS Libs (in addition to the S3 interface)
Yes, it does with the SME Enterprise on-premises solution.

Basecamp Basecamp

Can I add and search documents in BaseCamp from SME
Yes, you can easily drag and drop documents onto a BaseCamp project in the SME file manager from your local file manager or from other clouds in the file tree. Any searches you do will also include any documents included in BaseCamp.

Huddle Huddle

How do I add the Huddle Provider?
At the moment we don't support this direct from Storage Made Easy. You can work with a version of the SME Mac Tools with Huddle direct by contacting Huddle and ask about being added to the Huddle Mac beta program.

Alfresco Alfresco

I can't add my Alfresco hosted instance to SME
We currently only support on-premise instances of Alfresco in which WebDav is enabled

Mac Tools Tools questions

I can't see folders when I try to mount the drive
Firstly if MacFuse was already installed when you installed the Mac Drive, we've known this to cause issue as there are many configuration options in MacFuse and this can lead to certain configurations turned on that cause conflict, even after you upgrade as the config files are not overwritten. There is no real solution to this. It depends what else you use Mac Fuse for and whether you want to uninstall Fuse completely and re-install it again when installing the Storage Made Easy Mac tools.

To uninstall Storage Made Easy Mac Drive, just right click the icon in the System Preferences on the Mac and choose to delete. To ensure it is completely removed you can check /Library/PreferencePanes or ~/Library/PreferencePanes if installed per user. If there is anything there relate to Storage Made Easy you can also delete.

To uninstall MacFuse you should:

sudo -s /Library/Filesystems/fusefs.fs/Support/uninstall-macfuse-core.sh from Terminal

The other thing to check is your home directory permissions. Storage Made Easy needs access to this and if it is read only there will be an issue mounting the drive or viewing the folders. To check permissions, right click on your home directory (normally your name) and choose 'Get Info'. Then expand 'Sharing and Permissions'. You should see that you have Read & Write permissions. If not then this is the issue. You can repair this, have a look at this post which tells you how.
Do the Mac Cloud Tools support Mountain Lion?
Yes ,there is now a build of the Mac Cloud Tools that will work on the Lion OS. You will be provided a download link for a Lion build when the tools are purchased. If you are an existing user and you do not have the tools. Please email us and we will provide you a link for the Mountain Lion download.
Can I edit Microsoft Office or Open Office documents directly from my Cloud Storage on the Mac drive?
Yes, you can, you can just double click the document as you would with a local file and then choose to edit and save.

iPhone/iPad questions

I only seem to be able to access the free Storage Made Easy S3 Cloud. I thought I could access other clouds?
If you can only access the free Storage Made Easy S3 cloud and can not add another then this means you signed up to the wrong free plan.

From the registration page on the iPhone/iPad app, if you click into the 'Package' option you will see lots of free packages you could have chosen. As the Storage Made Easy hosting is the only package we actually store files on, we don't let you delete this cloud from the App. If you contact us and let us know your username and preferred cloud you wish to connect to then we will change this for you.
How do I delete files on the iPhone / iPad?
We follow the normal iPhone convention so just swipe to delete a file.
How do I reset my password?
If you need to reset your pin password to access the App. The only way is to remove the App and then re-install it from the App Store (which is free). This is for security. Obviously the PIN is there to protect your data.

If you need to reset your account password to gain entry to the App then you can do that here for the US servers and here for the EU Servers..
Accessing the App seems slow and I get some errors
There is a bug in iOS in which it seems to have problems with certain types of routers. This can cause general slow down of accessing data and from within Storage Made Easy you can see delays and timeouts which can cause the App to appear to be slow, to hang or crash. You can easily test whether you have this problem. If you have an iPhone, switch to cellular access and, hey presto, the App suddenly appears to work normally. If you have a device without cellular access try connecting via another router and you will see the same thing.
When I try and open a .docx / .xlsx / .pptx file into iWork it crashes
This is an issue with iWork and the newer Microsoft file formats. It is well documented on the Web. You would be better to user the Storage Made Easy CloudDav feature to open your files directly into iWork.
I don't receive emails sent to my FileBox
You can only receive FileBox emails from the email address you registered with Storage Made Easy when signing up. If you are using another email address to send to your FileBox these emails will be ignored.

You can always add another email address that can be used to send to your FileBox by logging in at Storage Made Easy.com and selecting "Cloud Add On's" from the right sidebar.
SME on iPhone/iPad or Touch devices crashes. What do I do?
If this occurs (and of course this can always occur with software, especially when we are dealing with so many cloud API's) then please email us the crash logs.

You can do this by:

• Navigate to Settings - Privacy - Diagnostics & usage - Diagnostics & usage Data
• Tap on the crash and you will see a text field with a crash log. Long press to Select All and then Copy the crash text.
• Paste it into something you can get off of your device (for example, an email and send to us).

Alternatively you can Follow these steps to get the crash logs:

Mac
• Connect your iOS device to your Mac using your iOS connector cable.
• Sync your device.
• Go to the Mac Finder, then choose the "Go" menu's "Go to Folder" option. (The keyboard shortcut is Command-Shift-G.)
• Copy-and-paste this location into the "Go to Folder" field:

~/Library/Logs/CrashReporter/MobileDevice
• Open the folder corresponding to your device.
• Select the crash logs for Swift Xplorer, then CMD-Click the items to pull up the contextual menu.
• Select "Compress..." to create a .zip folder.
• Send the .zip folder to SME

PC
• Connect your iOS device to your PC using your iOS connector cable.
• Sync your device.
• The crash log locations vary based on the version of Windows you're running:

- Windows XP: C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter\
- Windows Vista & Windows 7: Go to C:\Users\ and manually add "AppData" to the folder path: C:\Users\AppData. The complete path is: C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/

- Windows 8: Make sure that you have hidden files and folders enabled in the Folder Options of the Windows Control Panel, then go to: C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter\

• Locate the Swift Xplorer crash logs.
• Zip all the Swift Xplorer files.
• Send the .zip folder to SME
When I try to add a Provider using Oauth the App seems to hang on the loading screen. What can I do?
If this occurs (and it seems for some reason it does for a small percentage of users and appears to be related to router compatibility) then you can add the provider by logging into the website(either storagemadeeasy.com or eu.storagemadeeasy.com depending on which you registered for).

Once logged in, using the same authentication details that you use for the iOS App, then click on 'My DashBoard' from the right sidebar and from the resulting screen choose to add a new provider from the top right hand corner of the DashBoard. Any Cloud Provider you add will then be available next time you login to the iOS App.
I have registered and I am sure I am using the correct login details but I cannot login
This is likely to be because you have the EU switch set to "on" when you have registered on the US site (or vice versa). The sites are kept separate to ensure separate from a data protection viewpoint. Please ensure you have the switch set correctly or you register on the correct server.
I have to re-install the App. Where do I get my activation code
You don't need an activation code. This is only needed when you first setup your account .You can just login with your account details when you re-install.
What is CloudDav and how do I enable this?
CloudDav is a WebDav layer that we have implemented against our API. This enables clouds that do not support WebDav, such as Amazon S3, Google Docs / Drive, DropBox, OneDrive etc, to be able to be accessed from an client or service that supports WebDav.

This makes it ideal for accessing and editing your files using iWork or any other iPad or iPhone application that supports WebDav.

Any one who own or buys iSMEStorage and registers for the 'iOS-any two Clouds Package' gets CloudDav enabled for free. If you purchase the App but register for another package you can have CloudDav enabled for your account for free also. All you need to do is to take a screenshot of the login page displaying your username, send it to us and we will enable this for your account.
How do I delete a SME sync folder from my iPhone / iPad?
Simply swipe to delete the folder

Android questions

Can I upload files to different clouds from my Android device?
Yes, you can upload any file from your android phone or tablet to whichever clouds you have mapped to your Storage Made Easy Account.
I've registered for an EU Account but I cannot login from the Android App?
Please go to the login screen of the App, choose menu options. Now choose server and change the server address to: http://eu.storagemadeeasy.com
Can I keep files in sync from my Android device with my Cloud Storage provider?
Yes, you can nominate directory from the Cloud to sync with the device or vice-versa. In fact you can even setup sync so you can sync with more than one Cloud Storage provider.

BlackBerry questions

Do the notes within the App synchronise with my normal BlackBerry notes
Yes, the notes that you take within the Storage Made Easy App can be synchronised with the built-in BlackBerry notes. This means that you can easily sync notes stored on Google Docs / Drive, Amazon S3, DropBox (or any of the other clouds we support), directly with your BlackBerry device.
Does the Application use BIS to keep down costs?
If the device has BIS the Storage Made Easy will use BIS and not go through 3G or WAP. On most devices there is an easy way to test this - You can disable the APN settings (so actually no 3G) and the app still works.

Windows Phone Questions

Does Storage Made Easy Support Windows Phone 7, 8 10 ?
Yes, all Windows Phone versions are supported

Linux Tools questions

How do I a headless command line mount of the Linux Drive?
You should enter the following command into a bash startup script:

su -c "smemount /path/to/folder login:password --server=SERVER" user SERVER - your server

(ie. storagemadeeasy.com, eu.storagemadeeasy.com or private server endpoint)
How do I uninstall the Linux Tools
You can uninstall the Linux tools using the following command from the terminal console:

sudo dpkg --remove libfusesme-perl (version 3.x.x uninstall for Ubuntu, Debian, KUbuntu, Mint,)

sudo dpkg --remove storagemadeeasy (version 4.x.x uninstall for Ubuntu, Debian, KUbuntu, Mint,)

sudo rpm -e storagemadeeasy (for Fedora, Centos, OpenSUSE)
Install fails and I see an error "Failed to completely install all dependencies"
To resolve this run this command:

sudo apt-get install -f

Note that this occurs with Mint 17 and is a known problem that currently exists with gdebi
How do I find SME in Ubuntu I cannot see it in my DashBoard?
The SME icons shows correctly in the Dashboard in Ubuntu 11.10, 12.04, 12.10 and 13.04. The SME icons are in the dashboard in the category "Accessories". To find them quickly simply enter "sme" on the top of the dashboard.

Windows Tools questions

What versions of Windows do the Windows Tools support
Storage Made Easy is certified against Windows Vista, Windows 7 and Windows 8. It may work with other versions of windows but will not be officially supported.
What versions of Microsoft Office do the Windows Tools support
Storage Made Easy certifies against Microsoft Office 2007, 2010 and 2013. Earlier versions of Office related programs, such as Office 2003, may work but are not officially supported.
I get the message "Failed to get Token" and cannot login to the windows tools
This is usually because the Windows tools are blocked access to the Internet. The cause can be a firewall or spyware protection in which the program has not been authorised for internet access.
Can I assign a drive letter to the Virtual Drive?
There are two drives with the paid version of the Windows Cloud Tools. One is a WebDav drive for customers who wish zero install clients and the other is our native installable drive. Both allow drive letters to be assigned.
I'm trying to upload some files and they will not upload
If files are locked by a windows process then you may not be able to upload them via the Virtual Drive or Cloud Process. Locking can occur if the file is open or if it is locked by a virus scanning process for example. If you are trying to upload a .exe file it can be blocked by the underlying cloud provider because of virus scanning so if you hit this problem please zip .exe files. The Sync Centre deals with this a different way as it does a shadow copy upload, although you may still have the same problem with .exe files.
I launch the Windows Storage Made Easy Control Panel but cannot see it
You may find, after launch, that you don't see the Windows Control Panel. It may be that this is not the focused window and reside behind another program window that you have open on the windows desktop. You can control tab to navigate to it or just click on it from the windows taksbar. Both of these methods will give it focus.
I see an option in the Virtual Drive options about avoiding cache and always opening from the cloud. What is this?
In most circumstances you should always ensure that opening files direct from the Cloud is not checked. The drive employs a local cache to load and save frequently used files. It also checks whether the local cache files have been updated from the version that resides on the cloud and uploads them in the background if this is the case. You can also control the time in which it checks this from the Virtual Cloud Drive options.

Forcing files always to be opened from the Cloud will be slower and can lead to delays when working with files.
When I install the Office Plug In's for Libre Office I do not see them in the toolbar. Does the product support Libre Office?
Yes, Libre office is supported. If the SME toolbar plug-in's do not appear you can install the .oxt file manually by navigating to Tools->Extensions from the Libre office toolbar and then browsing to where the Storage Made Easy files were installed, normally 'Program Files->Storage Made Easy multi-cloud' and selecting the SME OpenOffice .oxt file. After install, exit and restart Libre Office and you should see the SME toolbar icons. This also works for OpenOffice (if you cannot see the toolbar).
I'm using a Proxy Server, do the Windows tools support a Proxy Server?
Yes, if you have a Proxy server set in your IE settings the Storage Made Easy Windows tools will also use this setting.
I installed the Windows Apps but some of my icons disappeared ?
This is a common windows problem that Microsoft do not seem to want to resolve despite widespread user dissatisfaction. It occurs when two applications both implement custom icon handling. SME enterprise users can disable custom icon handling in their Windows Packager and this should also be the default option in current versions of the SME Apps so users should ensure they are using the latest versions of the Windows App suite.

CloudDav Questions

I bought the iOS App but I can't login using CloudDav?
CloudDav is automatically activated if you sign up for the 'iOS - any two cloud package' which is the default package set when you register using the iOS App. If you change this package we will need to activate CloudDav manually for you. Please send us an email and we will activate your account with CloudDav.
When I upload files to iWork I see it upload, complete, stop for a second and then upload again?
There seems to be a bug in the latest version of iWork which first attempts to upload the file without AUTH headers (authentication headers). When this fails iWork then resubmits with the correct authentication headers and the upload succeeds. Hopefully this will be fixed in later versions of iWork
When I save or upload files I see a second copy of the file with a timestamp appended. Can I stop this?
This is done as a precautionary measure to ensure that you don't lose the prior file. In Storage Made Easy it is move to the Trash view and you can remove it by emptying the Trash in Storage Made Easy.

If you wish to prevent this behaviour altogether you can choose to turn 'on' the option "Disable versioning when using CloudDav" from 'My DashBoard' after login to the website.
When I access my file over CloudDav I don't see latest files I added directly to my Storage Cloud. How can I see the latest files?
To turn on real-time cache updates on file access over CloudDav please navigate to 'My DashBoard' after login to the website and choose to turn 'on' the "CloudDav real-time refresh" option. This will update the view in real-time on access and show you latest view of directories, but it can be slower as you working in real-time rather than from the cache.
When I connect using iWork and WebDav it seems to hang?
Please ensure you enter the url as https://webdav.storagemadeeasy.com (lower case). We had some reports from users that the iPad on copying across changed some letters to upper case resulting in them being unable to connect. We don't see why this should be, but changing the url to it's correct lower case resolves the issue.

CloudFTP Questions

When I am uploading a very large file it does not seem to upload correctly and restarts. What am I doing wrong?
You need to extend the timeout in your FTP client. Please see this thread for further details.
Is there a limit to the number of connections I can use for CloudFTP?
Yes, you are limited to 5 connections when using CloudFTP. This means we allocate connections for one session.

If you require more connections than this this you should consider our CloudFTP Gateway product which is a dedicated hosted product. Please contact sales for further information.

Cloud Appliance Questions

How do I get the Cloud Appliance? How is it provided?
The Cloud Appliance is supplied as a VMWare image, but it can also be provided as a XEN, KVM, or Hyper-V image if requested. We normally do not ship as a physical appliance but can do this if required.
Can I use the SME Cloud File Server Appliance on my own site?
Yes ,you can use it behind your own corporate firewall and in this context you are fully responsible for it. Storage Made Easy has no access.
Can I brand the SME Appliance with my own brand / logo?
Yes, the SME Appliance and all the desktop and mobile tools can be fully branded, either by a company or a partner / ISM / MSP.
Does the SME Cloud Appliance support Hyper-V?
SME is OVF compliant from a hypervisor viewpoint and we already have a recipe for a user to follow to have this running on Hyper-V without too much effort:

1. Convert VMWare disks to a single VHD using vmware-vdiskmanager
2. Set up VM manually with legacy network controller
3. Boot VM and log in as root
4. uninstall VMWare tools (yum remove 'vmware-tools-*' 'vmware-open-vm-tools-*')
5. yum install binutils (there is a dependency in the IC on nm which is in the binutils package)
yum update to get latest packages and kernel version (the IC did not work with the kernel you sent)
6. install Hyper-V integration tools (latest version, we used 3.4)
7. modprobe hv_storvsc (not required but done to test IC)
8. shutdown VM
9. replace legacy network controller with Network Controller in Hyper-V
10. boot vm, should work without issue at this point

General overview: http://gabrielbeaver.me/2012/09/migrate-from-vmware-vms-to-hyper-v-windows-8/
Integration component overview: http://chkchaitu.wordpress.com/2012/04/10/rhelcentos6-2-on-hyper-v-2k8-r2-with-lic-v3-2/
Does the Cloud Appliance support XEN?
SME is OVF compliant from a hypervisor viewpoint and we already have a recipe for a user to follow to have this running on XEN without too much effort:

· 1. Use XenConvert 2.3.1 (very important to use this version!)
· 2. Imported the VHD into the XenServer
· 3. When deploying it in a CloudStack/XenServer environment make sure you select “Other (64-bit)” as OS Type otherwise it won’t boot
· 4. After booting the VM install the XenServer Tools using the root password
How do I use the SME Appliance with OpenStack Compute ?
Please see this post which outlines how to deploy the SME Appliance on OpenStack Glance.
Can I do a bare metal install of the Appliance?
Yes This can be done using scripts and our pre-built CHEF configuration. The base OS needs to be 64 bit CentOS 5.9
When trying to trial the Appliance using VMWare Player I receive the message "Preferred mode unavailable". What should I do?
You have run not a common problem especially for windows 8.1 machines.

See: https://communities.vmware.com/thread/442952

For example You should enable the bios to recognise 64 bit modes ie.

- No-Execute Memory Protection
- Execute Disable
- Virtualization Technology (VT)

And then power cycle the system.
I do not seem to be able to upload large files when using my Internet Information Server when configured for WebDav
When setting up IIS as a webdav server out of the box the maximum file upload size is limited to 28.6MB. You should change the value of maxAllowedContentLength to 4,294,967,294 to allow large file uploads.

You can use the below link to obtain instructions to set the values for your version of IIS:

http://sme.io/1qHqvZp
I cannot download files through IIS WebDav that have a plus sign in the filename
This is a known issue with Internet Information Server (IIS).

Please see the below link which outlines a solution to the issue:

404 Error in IIS 7 when using a Url with a plus (+) sign in the path
I cannot download files with certain extensions from IIS using WebDav
When you request a file from an IIS 6.0 Web server, and the file has a file name extension that is not a defined MIME type on the Web server, you receive the following error message:

HTTP Error 404 - File or directory not found..

This is a known issue. Please follow the Microsoft knowledge base article below to add the relevant mime types and resolve the issue.

IIS does not serve unknown MIME types
Where do I find details on the Zoho API integration Registration?